FAQ

How can I book an appointment?

You can contact our artists directly via Instagram, email us at lunanovaenquiries@gmail.com, or use our website enquiry form.

For tattoo enquiries, please include:

For piercing enquiries, please let us know which piercing you are interested in and your general availability.

If you are unsure which artist or piercer would be best for you, send your enquiry to the studio and we will help direct it to the right person.

How should I prepare for my tattoo or piercing?

Tattoos

Please arrive well rested, hydrated and having eaten a good meal before your appointment.

We recommend avoiding alcohol and recreational drugs before your appointment. If you are unable to give informed consent, your appointment cannot go ahead.

Please let your tattoo artist know in advance about any relevant medical conditions, medications, allergies or previous reactions to tattoo ink or dyes.

Some tattoo appointments can last several hours, so you may wish to bring a drink, snack, headphones, a book or something else to keep you comfortable during longer sessions.

You can also visit our Before Your Tattoo Appointment page for more detailed preparation advice.

Piercings

Please arrive well hydrated and having eaten before your appointment.

Avoid alcohol and recreational drugs beforehand. If your piercer believes it would be unsafe to proceed or that you are unable to give informed consent, the appointment may need to be rescheduled.

Please tell your piercer about any relevant medical conditions, medications, allergies, previous reactions to jewellery or a history of fainting around needles.

We use single-use sterile piercing needles and suitable jewellery for fresh piercings. Jewellery options will be discussed with you before the procedure and chosen according to the piercing, your anatomy and healing requirements.

For children’s piercings, selected piercings are available from 5 years old. A parent or legal guardian must attend, and the appropriate identification or birth certificate must be provided.

You can find more detailed guidance on our Before Your Piercing Appointment page.

What is your cancellation policy?

A non-refundable deposit is required to secure most appointments, unless the appointment is booked for the same day and the studio advises otherwise.

Please give us at least 24 hours’ notice if you need to cancel or rearrange your appointment.

If sufficient notice is given, your deposit can usually be transferred to a new appointment date.

If you cancel with less than 24 hours’ notice or do not attend your appointment without contacting us, your deposit will normally be lost and cannot be transferred.

We understand that genuine emergencies and unexpected illness can happen. In exceptional circumstances, please contact us as soon as possible and we will consider the situation individually.

Deposits are not normally refundable if you decide to cancel your appointment.

I’d also add two extra FAQs underneath because they answer things clients ask constantly:

Do I need to bring ID?

Yes. Please bring suitable identification where required.

For children and anyone under 18, a parent or legal guardian must attend and the appropriate identification must be provided. For younger children, this may include a birth certificate together with the parent or guardian’s ID.

Can I contact you if I am worried about my piercing or tattoo?

Absolutely. If you have questions about healing, jewellery, aftercare or anything that does not feel right, contact the studio.

For symptoms that may indicate an infection or another medical problem, we may recommend that you seek advice from an appropriate healthcare professional.

Complaints 

We take great pride in our customer service and providing you with the best possible experience. However we understand that things may not always go as planned and mistakes can happen. If you have a complaint about our services please do not hesitate to contact us via email at lunanovaenquiries@gmail.com with 'complaint' in the heading, This way we can ensure that you are being taken seriously and your concerns go through proper protocol and procedure and that we can hopefully provide a suitable outcome for both parties.